This training covers TIL's protocol for recognizing, responding to, escalating, documenting, and following up on adverse events and patient complaints — from a side effect outside normal range to a sentinel event requiring emergency services and legal counsel. It walks through the required escalation path (Provider → Taylor Hope → Dr. Syed), the six-step immediate response, sentinel event procedures, and Indiana SB 282 reporting requirements to the Medical Licensing Board.

This is a mandatory patient-safety protocol, not a brand-experience training — the standard is simple: stop, assess, escalate, and document, every time, without exception. Speed of escalation and accuracy of documentation protect the patient, your license, and this practice, in that order.