Patient Experience: From Booking to Rebooking

This training walks through TIL's standard for the complete patient journey — from the moment someone books to the moment they rebook. It covers what's expected at every phase: pre-appointment outreach, arrival and greeting, the 9-step consultation and treatment framework, checkout and rebooking, and post-appointment follow-up — including which touchpoints apply to every patient and which are reserved for a patient's first visit.

The course is built around one standard: a "B+" experience is a retention risk. Patients stay because of how we make them feel, not just the results we deliver — and this training is designed to make that standard consistent across every provider and every front desk interaction, at both locations.